| “Excellent Customer Service” |
| | I am sending this email to offer my sincere thanks to Trevor Campbell and his service team.
On Saturday, September 1st, I brought my month old 2007 Malibu wakeboard boat to your dealership as it would not engage into gear. The local Malibu dealer was closed for the long weekend and Malibu's customer service line was closed as well. The owner of Lake Union Vessel Assist who had towed me the night before suggested that I visit your dealership to see if you could help me. I had visitors from out of town who had come specifically to enjoy a long weekend of boating in the sun and it looked like our plans were ruined.
Trevor and his team took a look at my boat and quickly determined that the problem was with a throttle cable harness. The harness was defective and as a result, the cable had come loose. This was why we could not engage forward or reverse gears. Trevor pushed the cable back into the harness and we fastened it with a plastic strap. We were able to launch my boat and enjoyed a superb long weekend on the water.
Excellent customer service stories such as this often go untold so I wanted to bring this to your attention. In fact, I believe in great customer service to such an extent that my next boat will most certainly be a Cobalt and it will be purchased from Seattle Boat Company.
Thomas Kincer - Redmond, WA |
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| “I didn't expect the negotiation to be so respectful” |
| | Roderick, Thank you for putting together the deal last week. I didn’t expect the negotiation to be so respectful. I thought it would be like a car dealer but it was like a real estate deal with reasonable back and forth and no high pressure. Very refreshing! I appreciate your kindness and professionalism and I look forward to sharing my experience with friends and colleagues.
Eric Smith - Seattle, WA |
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| “Never experienced such first class service...” |
| | In today's society it seems like all people do is complain. I wanted to take a couple of minutes to do the opposite.
I have never experienced such first class service as I did yesterday ever. Kenji and Trevor were wonderful, and treated me as if I was a customer buying one of your multi million dollar yachts. They were helpful, friendly and honest. You don't get to meet people like this everyday, and deserve a big pat on the back. Even from the guy who dropped us in the water to the mechanic provided top notch service. Kenji and Trevor deserve a big Christmas bonus this year! I will never buy another boat from anywhere else, and I will be sure to pass on Kenji's card to all my firends in the market for boats.
Thanks and a job well done!
Neal Van Beers - Canada |
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| “John Cooper has been nothing short of spectactular...” |
| | Just a note to say what a terrific experience I recently had in purchasing a Cobalt 240 from your company.
I have been researching boats for over two years, and John Cooper has been nothing short of spectacular in supporting me through the experience. His patience and demeanor is unparalleled... without his knowledge and support, it just would not have happened.
I look forward to working with you folks for many, many years to come!! Thank you sooooo much.....
PS. Oh yes, we absolutely love the boat!!! We made the RIGHT choice!!
Bud Dennison - Seattle, WA
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“A Company that Truly Values It's Customers” |
| | It is very difficult to find a company that truly values it's customers. It is even more difficult to find a staff within a company that feels the same way. Seattle Boat is by far one of the best companies we have ever done business with and we have passed the word on to many of friends.
Kevin, Jennifer, Emily & Ryan Fountain - Seattle, WA |
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| “Great People” |
| | Keep doing what your doing with service & sales & great people to work with.
Gary W. Gavin - Wenatchee, WA |
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“Refreshing Experience” |
| | Need not change a thing. Everything was great. James Baker was absolutely magnificent. I’m very happy. I felt James was actually Trying to help me. This was very refreshing.
Eric Bryant Washington – Seattle, WA |
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| “Impressive Dealer” |
| | We’ve thoroughly enjoyed our Cobalt this summer. I was very impressed with the dealer. They were very helpful, extremely knowledgeable. We are very satisfied.
Rick Grindley - Woodinville, WA |
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| “Bellevue Staff” |
| | Michael & staff exceeded all expectations! Tremendous experience!
William Lawler – Mercer Island, WA |
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| “Small Business Owner” |
| | I have received the best customer service from both Cobalt and Seattle Boat Co. As a small business owner I strive to emulate the example of service set forth by Cobalt & Seattle Boat Co.
Jeff McKnown - West Linn, OR |
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“Experience Excellence” |
| | Very happy Cobalt owner. Seattle Boat Company is excellent!!!!!
Lorne Richmond – Seattle, WA |
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“The Right Decision” |
| | I looked at every boat in its class. I judged the Cobalt to be the best. Everything that has happened since I made that decision has demonstrated to me that I made the right decision. Very nice boat, very professional dealership!
Frank Martin – Lake Forest Park, WA |
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“2003 Island Rendezvous” |
| | James - great weekend - great event. Thanks for arranging it. We learned bunches and enjoyed meeting fellow Cobalt & Formula enthusiasts.
Warren & Gail Dent – Camano Island, WA |
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| “2003 Roche Harbor Rendezvous” |
| | James - Thank you again for the great time in Roche Harbor. We all had a wonderful time! The whale watching was spectacular and I really enjoyed the Formula's performance in the water. Well done!
Eric & Leslie Ringstad – Snohomish, WA |
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“Customer Focused” |
| | I am a Sales Executive and have experienced a lot of transactions. Ron Thomas is one of the best customer service, customer focused managers I have ever worked with!
Susan Habernigg - Kirkland, WA |
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“Summer Satisfied” |
| | The boat [240 Cobalt] made our summer!
Jeff Wilke - Mercer Island, WA |
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